People & Culture

From the very beginning EIM has prioritized creating an inclusive workplace with an engaged workforce. Our in-house Engagement Task Force (The ETF!) focuses on finding ways to weave fun and laughter into our workdays and makes it their mission to help our company culture continuously improve and evolve. EIM’s environment is intended to spur innovation, encourage collaboration, and be a place that employees, vendors, and customers alike are excited to walk into.

Flexible & Family Friendly

We’re beyond family-friendly—as a second-generation family business, we’ve created not only flextime positions for employees with family commitments, we’ve also launched our Babies at Work program, giving some of our awesome Parent-Label-Experts the freedom to design their own schedule and bring their newborn to work with them. EIM is always on the lookout for ways to accommodate employees so that they can continue bringing their best selves to work.

Employee Growth & Education

EIM is passionate about employee development and promoting from within. Employees are encouraged to grow in their own expertise, and help others learn as well. Our internship program provides students and non-students alike with the opportunity to get their feet wet in a professional setting and see what the printing industry has to offer. It’s also not uncommon for internships to transition into full-time roles. In addition, EIM supports employees furthering their education through tuition reimbursement, and via pursuing internal and external training opportunities.

Meet Some of the Team

President  Alex Henkel
@EIM since 1989 (part-time) full-time since 1999
Alternate Job Title:
Cooltoys Evaluation Officer (CEO)
Out-of-left-field label story:
Brains! A memorable early trip was to a busy city morgue where researchers needed to label and track brain tissue.
If I wasn’t a Label Expert I’d be:
An eco-tourism travel planner.

Vice President – Heather Bell
@EIM since 2006
On my office wall:
My U.S.S. Enterprise-D blueprint. I like to let my geek flag fly. Also, it’s a professional workplace with an amazing culture. Engage!
If I wasn’t a Label Expert I’d be:
A novelist. Or an astronaut.
Fav quote by fellow employee:
“Can I eat the stuff in this crockpot, or are we testing labels again?”

Director of Finance, Quality & Sales – Jason Wilder
@EIM since 1995
If I wasn’t a Label Expert I’d be a:
NH Fish and Game Officer
Job perk:
My co-workers. They make coming to work enjoyable!
When I’m not working:
I love being outdoors—skiing, hiking, biking. I’ve ziplined on Mt. Arenal in Costa Rica and traveled to the Ancient Maya site Xunantunich in Belize.

Account Manager –Marissa Salisbury
@EIM since 2017
What I love about working at EIM:
It’s a very friendly environment and it feels like a family. Lots of personalities—everyone accepts and likes each other.
If I wasn’t a Label Expert I’d be:
Working on the set of Game of Thrones

Account Manager –Erin Temmen
@EIM since 2023
If I wasn’t a Label Expert I’d be:
An Event Planner
Hobbies: Hiking & Skiing
What I love about working at EIM: The camaraderie and support from my coworkers. I also love surprising customers with innovative solutions that they didn’t think existed.

Account Manager – Ed August
@EIM since 1998
In My Workspace:
My two office assistants (cats) – Winnie & Pepper
Fave Vacation: Relaxing on the Big Island of Hawaii
If I wasn’t a Label Expert I’d be:
The proprietor of a used record store.

Account Specialist – Jeremiah Rutherford
@EIM since 2019
Convo Piece in His Workspace: Snake Plants, Painting of a Blue Heron, Map of the Appalachian Trail
Hobbies: Sailing
Fave Vacation Spot: Anywhere near the ocean or in the mountains

Label Expert Alex Garten

Account Specialist – Alex Garten
@EIM since 2023
First Job: Dishwasher & Fry Cook
When Not Working: I really enjoy putting on a podcast and going for a walk!
Top Loves: Cheeseburgers, Christmas, Iced Coffee, Super Smash Bros & the Muppets.

Label Expert Emily DeMaria

Customer Service Representative Supervisor – Emily DeMaria
@EIM since 2017
Hobbies: Reading & organizing my books
In her Office Space: Nerd culture paraphernalia from Dr. Who, Stranger Things & Twin Peaks
Hidden Talent: Cookie decorating

Label Expert Katie McCans

Customer Service Representative – Katie McCans
@EIM since 2019
First Job: Hallmark Card Store Associate
Fave Part of Working Here: Friendly, supportive coworkers make everyday enjoyable to come to work.
Fave Vacation Activity: Going to the Beach with my kids.

Customer Service Representative – Lisa Lashway
@EIM since 2023
Convo Piece in Her Workspace: Desk my dad made for me.
Fave Part of Working at EIM: I love the flexible & family friendly culture. I also love all my coworkers, they are fun to work with.
First Job: Catering with my mom

System Administrator – Joey Cocivera
@EIM since 2018
Job perks:
Tons of free food and we got to go to the movies on Employee Appreciation Day. The people are nice too.
Meaningful part of the job:
Supporting local businesses, like The Bread Shed.

Director of Technical Solutions – Juan Munoz
@EIM since 2005
Alternate Job Title:
Director Of Research and Creation (D.O.R.C.)
If I wasn’t a Label Expert I’d be:
An Australian Cattle Dog Expert
Job perks:
I can bring my dog Pepper into work

Director of Marketing & Corporate Communications – Jillian Bishop
@EIM since 2007
Alternate Job Title:
Chief Prettifier
If I wasn’t a Label Expert I’d be:
A children’s book illustrator
In my office space:
A plant I need help to keep alive

Director of Operations – Rob Farnsworth
@EIM since 2017
Best Job Perk:
Being able to adjust my schedule so I can coach basketball at our local high school
If I wasn’t a Label Expert I’d be:
A basketball coach
In my free time, you can find me:
Shooting hoops, playing Squash, hiking with my dogs, or hanging out with my family

Sr. Product Specialist – Cecilia Robinson
@EIM since 2015
First Job: Manufacturing engineer intern
In My Office Space: A baby at work
If I wasn’t a Label Expert, I Would Be: A nurse