For Ed August, the most gratifying part of his job is going deep with a customer—moving past simple, everyday transactions and tackling a complicated project from inception to completion. “When you have more interaction with a customer,” Ed says, “And you’ve put in a little more effort, that’s very satisfying.” Ed has been selling labels […]
“People think family friendly is when you have a baby. But it can also be when you have a sick parent or grandparent or spouse. We all have these relationships that make us better people—and probably a better employee at work. But you have to invest in them, make those connections and take care of […]
“If there’s a challenging problem,” Joey says, “I always feel good about fixing it.” Joey Cocivera’s IT responsibilities vary from day to day. Some mornings he’s tackling barcode design with customers on the other side of the country, others coaching new printer owners through the set up process so they can print their own labels. […]
At EIM, Jason Wilder’s official title is ‘Sales Manager’. But his unofficial titles include: JW, our elder statesman, and the Amazon addict of the office. Jason’s role as Sales Manager gives him the opportunity to assist our Account Managers and Customer Service Representatives in matching customers with their ideal label solution. His 20+ years of […]
“One of the things I like about working for EIM is that I get to connect with people all over the United States and all over the world,” says Stacey, our newly minted Customer Service Supervisor. “We don’t have a typical day, every day is different—and that’s one of the things I like about my […]
Giving back to our community is a practice we’ve woven into EIM’s culture. Both the City of Keene and the surrounding Monadnock Region are home to dozens of well-run charitable organizations. Throughout the years, we’ve developed traditions which allow both employees and the company itself to support worthy causes. Day of Caring Our annual volunteering […]
“Getting a customer on the phone is really important, taking the time to have a conversation with them and understand exactly what they need is my top priority.” Marissa Salisbury’s knack for problem solving and attention to detail make her the ideal person to help guide customers through the complex world of labeling. As our […]
At EIM, the people may make the labels, but the people also make the place. Cultivating a positive culture is one of our company’s top priorities. Within the last year, we’ve realized that while employees naturally contribute to our environment (through their kind actions, uplifting spirits, and corny jokes) it was time to increase our […]
Out the front door and into the car, My commute to work isn’t all that far. The window goes down, I can smell the air, And I love the wind, that blows through my hair. I arrive at work and break into a run, ‘Cause there’s lots of things, that need to be done. In […]
“I didn’t realize how complicated—but also kind of fun—labels can be.” Our new Customer Service Representative, Emily, brings a long history of customer service to EIM. “Every job I’ve had has been very customer service oriented,” Emily says. Although label manufacturing is still new to her, she’s been able to translate the skills she’s already […]
