My transaction was a replacement for a printing error on one of our rolls. The only thing was that I received and invoice for the replacement and was told that when the old ones were received back by your business the invoice would be credited. Once I received the invoice I contacted the company and they told me that. This was a conversation/phone call that I had to take time out to make. I would just suggest waiting to send an invoice for a little longer to give the customer time to get the product returned and so we don’t have to waste time on unnecessary calls. Thanks!