Frequently Asked Questions
What is a Strategic Partnership with EIM?
A Strategic Partner is a customer with full access to reselling our products through our account team and resources. Upon approval, EIM’s entire label product line and print services become available. Additionally, partners enjoy product discounts, blind shipping options, FTP capabilities for artwork, free proofs, flexible ordering and much, much more. Partners also connect with a dedicated customer service team, exclusive to resellers.
Why should I consider EIM for my reselling needs?
Because we’re awesome label nerds. We pride ourselves on outstanding customer service. Reselling partners are no exception.
I’m a systems integrator/software provider. How does reselling your products help my business?
If you represent an ERP, asset and fleet management, or inventory management provider, the addition of our products boosts your available services. You will be able to provide labels, barcoding, printers and scanners to complement your newly installed inventory system. For example, following your installation of a new warehouse management system, all your customer’s new products are now allocated to designated codes and numbers. As a label referrer, you can suggest an additional service to provide warehouse rack and bin labels to complement the new inventory in place. These labels have barcoding for scanning and tracking with ease. This is just one example!!!
Is there an annual membership? Any hidden fees?
Nope! What you see is what you get.
How do I join?
Contact us! Either by e-mail, phone (1.800.535.6987), or info request form, our Label Experts will direct you immediately to our reselling account team for further details.
What happens after I join?
Your partnership is effective immediately upon approval. This means you can begin utlizing our resources and online catalog. A welcome e-mail with comprehensive details and an outline of the entire program is sent right away.
When can I connect with the Label Experts?
Our normal business hours are Monday through Friday, 9am to 6pm EST. These hours vary on holidays. If you fill out a request form or send an e-mail while we’re away, we will contact you as soon as possible.
How do I place an order for custom products?
All custom quotes are handled and communicated directly through our dedicated sales team. This method is highly recommended for expert advice and appropriate solutions. Please give us a shout either by e-mail or phone and we will respond quickly.
How do I place an order for stock products?
If you are absolutely certain of your labeling application and specifications, our webstore is a catalog of most stock product options. Additional sizes may be available off the shelf. If you are uncertain or have questions, contacting a Label Expert is highly recommended.
Are my orders subject to discounted, wholesale pricing?
Yes. As part of our service package, custom products and orders include discounted reseller prices. These prices are reflected in custom quotes, provided directly from your Label Expert.
Are my orders non-taxable?
Yes! All shipments leave our facility in New Hampshire, where no sales tax is present on commercial orders. (Additional taxes may be included for international orders.) Live Free or Die 😉
Do you offer blind shipping?
Yes! Upon request, your order ships from our facility directly to your customer without any of our identifying information.
Do you offer artwork design?
EIM understands that crafting an attractive or functional label requires at least some adjustment on our end. Certain products, such as asset and chemical resistant, do have available templates for style and color coding options. BarTender® software also provides barcoding templates. We do not offer complete logo and template design services. Our Label Experts will work with you to ensure quality and match your specifications. Ultimately, we are very flexible and our primary objective is to find you and your customer a satisfactory labeling solution. We will certainly assist in minor layout and designing when applicable.
How do I submit artwork? What files do you accept?
All of our print file and artwork submission information can be found here. Acceptable file types include TIFF, PDF, EPS, and high resolution JPEG images.
Can I recieve a proof of my artwork prior to production?
Yes! Upon request, all new orders and re-orders may take advantage of our free proofing service. We offer both PDF and hard-copy physicals. These are great as previews for your customers, ensuring your satisfaction and avoiding potential production issues.
Can I use a PDF proof for accurate color matching?
Digital printing does raise concern for color matches across forms and copies. Therefore, we request our resellers and customers to use the Pantone Matching System (PMS) for greater color accuracy.
Do you provide specification sheets?
Yes! Every label comes with a unique informational sheet. These sheets give brief descriptions of the materials, applicable surfaces and conditions, layer specifications, service life, storage conditions, etc. These sheets are unbranded, allowing for easy sharing with customers.
Will customers know the products provided are EIM?
No. All orders shipped to you will be unbranded, even our trademarked products, concealing the source. This includes specification sheets.
How do I know my client list is private?
All direct inquiries from your clients are referred back to you, period. EIM will never attempt to contact, solicit, or advertise to your customers under any circumstance. An exception is made to either communicate product or technical support directly, and this only performed under YOUR organization’s approval.
Can I direct my customers to you for technical support regarding printers and their software?
Absolutely! We offer direct technical support for our entire line of printers (Zebra, TSC, Godex) for installation and use. We also provide support for our label design and printing software. This includes either BarTender® or ZebraDesigner. Direct techincal support is available via e-mail, fax, or phone during our regular business hours.
How is shipping cost calculated?
EIM does not set a standard or flat shipping fee on our orders. Cost is determined by weight, distance, and requested carrier.
What shipping options do you offer?
Most orders are shipped FedEx or UPS, though special shipping requirements may demand additional carriers (Postal, DHL). Almost any shipping service offered by our typical carriers (overnight, 2-day air, express) complies with our shipping operation.
How can I track my orders?
After an order is processed, the shipping information and tracking number is automatically e-mailed to the contact you’ve provided. Additional direction to shipping information is available upon request.
What forms of payment do you accept?
For orders placed online or over the phone, we accept all major debit and credit cards including Visa, MasterCard, Discover, and American Express. We also process payments through PayPal, a secure and well-established electronic transfer system. Wire transfers can be processed upon request. For orders placed offline, mailed checks are also accepted, but may delay shipping time. For established partners, credit terms may be extended through a Net30 request.
Thinking About the Next Step?
If you think a partnership with us fits into your future development or you simply would like to request additional information, give us a call at 1-800-535-6987.
EIMINC® would love to discuss your organization’s labeling challenges and answer any specific questions pertaining to our services.